– A New Low In Customer Service

As a frequent purchaser of computer software and equipment, I thought I had seen it all. However, my recent purchase of an Iriscan Book Executive 3 put any of my other nightmares regarding computer-related purchases to shame.

The nightmare started with the product arriving nearly three weeks late.

Then I discovered the wand-type scanner obviously had some sort of adhesive inside of it making it very difficult to open to insert the required four AAA batteries.

When that was finally accomplished – I discovered the on/off button did not work.

In the meantime, emails to the company’s support section were unanswered or not helpful.

If the product had worked as advertised, I would have been ecstatic. But it looks like I am going to have an exremely difficult time getting my money back – or any sort of satisfaction.

I have since found that my experience is far from unique and feel an obligation to warn others before they suffer a similar experience.


Pete Heley


About Pete Heley

Writes and self-publishes Oregon and Washington fishing books.

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