As a frequent purchaser of computer software and equipment, I thought I had seen it all. However, my recent purchase of an Iriscan Book Executive 3 put any of my other nightmares regarding computer-related purchases to shame.
The nightmare started with the product arriving nearly three weeks late.
Then I discovered the wand-type scanner obviously had some sort of adhesive inside of it making it very difficult to open to insert the required four AAA batteries.
When that was finally accomplished – I discovered the on/off button did not work.
In the meantime, emails to the company’s support section were unanswered or not helpful.
If the product had worked as advertised, I would have been ecstatic. But it looks like I am going to have an exremely difficult time getting my money back – or any sort of satisfaction.
I have since found that my experience is far from unique and feel an obligation to warn others before they suffer a similar experience.